Shipping & Delivery
Where Do Items Ship From?
AXNINE LIGHT's design headquarters is located in the United States. Our production facility and warehouse are located in Zhongshan, Guangdong, China, and orders are shipped from our Zhongshan warehouse.
Shipping Methods
We choose the safest and most practical shipping route based on the size, weight, and destination of each order. Common methods include:
- Standard ocean or freight forwarding for oversized fixtures and large cartons
- Global postal transportation or EMS for selected parcels
- Commercial express or air shipping through carriers such as DHL, FedEx, and UPS when an expedited service is requested
For oversized packages to North America and Oceania, standard delivery is usually arranged by ocean freight or freight forwarding with local final-mile delivery. You can also pay an extra fee to upgrade to commercial express or air shipping for faster delivery when available.
Order Processing Time
Orders are processed and prepared for shipment within 3-5 business days after your order is placed. During peak seasons, promotional periods, or holidays, processing may take slightly longer. You will receive a shipping confirmation as soon as your order leaves our facility.
Lead Time
Most orders are received in 2-5 weeks from order to delivery. Standard ocean or freight shipments may take longer during peak seasons, port congestion, customs inspection, or holidays. Expedited air or commercial express shipments can be faster when available; please contact us for timing and cost before ordering if you have a deadline.
Delivery Deadlines
Though we try our best to accommodate deadlines, we cannot guarantee arrivals by a certain date. As soon as a parcel leaves our doors, delivery timing depends on the carrier, freight forwarder, customs clearance, and local final-mile service. We ask that you purchase well ahead of your deadline to avoid unexpected delays.
If the order does not arrive by a certain date, we cannot refund an order while it is in transit. The order will need to be returned to us in order to process a refund.
Shipping Address
Please ensure your shipping address is correct when placing an order. We are not responsible for lost or misdelivered packages due to an incorrectly provided address. We cannot guarantee the successful modification of an address after an order has been placed. If necessary, address changes via postal parcel, EMS, freight forwarder, or courier may incur an address change fee, and if the new address is far from the original, an additional redelivery cost may also apply.