Shipping policy
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Shipping Policy
Last Updated: May 21, 2026
We are committed to providing clear, honest shipping information so you know exactly what to expect before you place your order. Please review the details below carefully.
1. Where Your Order Ships From
We operate a dual-fulfillment model. Depending on the product you order, your shipment will originate from one of two locations. The origin and estimated delivery time are clearly labeled on each product page before you add the item to your cart.
🇺🇸 U.S. Warehouse (In-Stock Items)
Origin: Los Angeles, California, United States. Operated by our fulfillment partner with live inventory tracking.
🇨🇳 China Manufacturing Facility (Made-to-Order Items)
Origin: Zhongshan, Guangdong Province, China. Our owned manufacturing facility, where each made-to-order fixture is produced after your order is placed.
The majority of our designer fixtures are made-to-order from our China facility. A smaller selection of best-selling items is stocked in the U.S. for faster delivery. Each product page clearly shows which category the item belongs to.
2. General Shipping Information
- Shipping Cost: Free Standard Shipping is offered to the United States (48 contiguous states), Canada, Australia, the United Kingdom, France, Germany, and Hong Kong / Macao / Taiwan. Expedited shipping and shipping to all other destinations are calculated at checkout.
- Order Cut-off Time: 5:00 PM Pacific Time (PT). Orders placed after this time are processed the next business day.
- Business Days: Monday through Friday, excluding U.S. public holidays and observed Chinese public holidays (which affect the China facility).
- Currency: All prices and shipping charges are displayed in USD.
3. Processing & Delivery Times
U.S. Warehouse (In-Stock Items)
- Processing Time: 1–3 business days
- Standard Delivery: 4–10 business days after shipment
- Total Time to Door: Approximately 1–2.5 weeks
- Carriers: UPS, FedEx, or USPS
China Facility — Standard Shipping (Made-to-Order Items)
- Production Time: 3–10 business days
- Sea Freight Transit: 3–5 weeks
- Total Time to Door: Approximately 4–6 weeks
- Carriers: Sea freight with final-mile UPS / FedEx delivery
China Facility — Expedited Air Shipping (Made-to-Order Items)
- Production Time: 3–10 business days
- Air Transit: 5–10 business days
- Total Time to Door: Approximately 1–3 weeks
- Carriers: DHL Express or FedEx International
- Cost: Calculated at checkout based on weight and destination
Custom and bespoke items may extend up to 30 business days production. Lead time is clearly labeled on each product page.
4. Shipping Zones — Delivery Times & Fees
| Destination | Shipping Method | Estimated Transit Time | Shipping Fee |
|---|---|---|---|
| United States (48 states) — In-Stock | Standard | 4–10 business days | Free |
| United States (48 states) — Made-to-Order | Standard | 4–6 weeks | Free |
| United States (48 states) — Made-to-Order | Expedited | 1–3 weeks | Calculated at checkout |
| Hawaii, Alaska, Puerto Rico | Expedited | 2–4 weeks | Calculated at checkout |
| Canada | Standard | 4–6 weeks | Free |
| Canada | Expedited | 1–3 weeks | Calculated at checkout |
| Australia | Standard | 4–6 weeks | Free |
| Australia | Expedited | 1–3 weeks | Calculated at checkout |
| UK, France, Germany | Standard | 4–6 weeks | Free |
| UK, France, Germany | Expedited | 1–3 weeks | Calculated at checkout |
| Hong Kong SAR, Macao SAR, Taiwan | Standard | 1–3 weeks | Free |
| Hong Kong SAR, Macao SAR, Taiwan | Expedited | Within 1 week | Calculated at checkout |
| New Zealand | Standard | 4–7 weeks | Calculated at checkout |
| New Zealand | Expedited | 1–3 weeks | Calculated at checkout |
| Mexico, Monaco | Standard | 4–7 weeks | Calculated at checkout |
| Mexico, Monaco | Expedited | 2–4 weeks | Calculated at checkout |
| Saudi Arabia, Switzerland | Standard | 4–7 weeks | Calculated at checkout |
| Saudi Arabia, Switzerland | Expedited | 2–4 weeks | Calculated at checkout |
| India | Expedited | 1–3 weeks | Calculated at checkout |
| Asia (Japan, Korea, Singapore, etc.) | Expedited | 1–3 weeks | Calculated at checkout |
| Rest of the World | Standard | 4–6 weeks | Calculated at checkout |
Delivery windows may vary due to customs clearance, carrier operations, weather, and peak seasons.
5. Order Tracking
- U.S. In-Stock: Tracking issued within 1–3 business days of order.
- Made-to-Order — Expedited Air: Tracking issued at dispatch (typically 1–2 weeks after order).
- Made-to-Order — Standard Sea Freight: Tracking issued once shipment clears destination port, typically 3–4 weeks after order placement.
- Allow up to 48 hours for tracking to update after confirmation email.
- Split Shipments: Multiple items may ship separately with individual tracking numbers. No extra shipping fee charged.
6. Customs Duties, Taxes & Import Fees
United States — Standard Shipping (Sea Freight): We cover all applicable U.S. customs duties and import taxes. The checkout price is final — no additional charges upon delivery.
United States — Expedited Shipping (Air Freight): Import duties may be assessed by U.S. Customs and are the responsibility of the customer.
International Orders: Local VAT, customs duties, and import taxes may apply and are the responsibility of the customer unless otherwise stated at checkout.
Contact us before ordering if you have questions about duties for your specific destination.
7. Pre-Order & Backorder Policy
Pre-order and backorder availability is clearly disclosed on the product page with an estimated ship date. You may cancel any pre-order or backorder for a full refund at any time before the item ships.
8. Holiday & Peak Season Notice
Our China facility observes Chinese public holidays, including Chinese New Year (typically late January to mid-February). Production and shipping may be delayed by 1–3 weeks during these periods.
During Black Friday, Cyber Monday, and Christmas peak seasons, transit times may extend beyond standard estimates due to carrier volume.
9. Order Changes, Cancellations & Delivery Issues
Address Changes & Cancellations: Email axnine32@gmail.com within 24 hours of purchase. Once in production or with the carrier, changes may not be possible or may incur rerouting fees.
Items Damaged in Transit: Contact us within 7 days of delivery with photos of the item, packaging, and shipping label. We will arrange a free replacement or resolution at our cost.
Lost Packages: If tracking shows "Delivered" but you haven't received the package, contact us within 7 days. We will open a carrier investigation and resolve accordingly.
Failed Delivery: Packages returned due to incorrect address, refusal of delivery, or failure to clear customs will incur return shipping costs and any applicable restocking fees, deducted from any refund.
10. Contact Information
- Email: axnine32@gmail.com
- Phone: +1 (213) 216-0244
- Hours: Monday – Friday, 9:00 AM – 6:00 PM EST (excluding U.S. public holidays)
Business Address: 4600 Franklin Ave, Los Angeles, CA 90027, United States