物流政策
Shipping policy and international orders?
We are committed to providing you with the best shopping experience, including detailed shipping policies and transparent international order processing. Learn more about shipping times and delivery times below.
Q: What if I request a cancellation after my order has been dispatched?
A: We are unable to honor cancellation requests for orders that have already been dispatched and are currently in transit.
Reason: Your order has left our international factory. If sent via Standard Shipping, it is part of a bulk sea freight shipment and cannot be isolated. If sent via Expedited Shipping, it is on a cargo flight and cannot be rerouted.
Procedure: You must wait for the order to arrive at your designated address. Once received, please contact our customer support at contact us. to be guided on the return procedure.
Transportation time?
For domestic orders, we usually arrange shipment within 2-3 working days after order confirmation. Transit times for international orders may vary depending on the destination country. We do our best to ensure your order is dispatched within 2-4 business days of being processed.
Shipping methods, costs and estimated transit times
Standard Shipping is by sea freight and is free on all orders to supported destinations, with no minimum order amount.
| Destination | Standard Shipping (Sea Freight) | Expedited Shipping (Air Freight) |
|---|---|---|
| United States and Canada | Free — 25–35 calendar days | 9–18 business days — see rates below |
| All other supported countries and regions | Free — 25–45 calendar days | 9–18 business days — see rates below |
Transit times are estimated from dispatch to delivery and do not include order processing or production time. Calendar days include weekends and holidays; business days exclude weekends and public holidays. Customs processing, local delivery conditions, weather and other events may cause delays. Please check individual product pages for made-to-order production lead times.
Where do we ship from?
All our merchandise packages will be shipped from our Asian factory.
Package delivery time?
Typically we act within 24 hours of receiving your order, and the package will be handed over to our partnered carrier within 2-4 business days, and they will transport your item and deliver it.
Usually you will receive an email containing package tracking information when the package starts shipping. If you do not receive a shipping notification email, please check your email spam folder as the email may have been rejected.
How do we ship your package?
Choose free Standard Shipping (Sea Freight) or paid Expedited Shipping (Air Freight) at checkout. Sea freight takes 25–35 calendar days to the United States and Canada, and 25–45 calendar days to other supported destinations. Air freight takes 9–18 business days after dispatch.
Customs Duties & Import Fees:
United States: Most US customers generally do not need to pay customs duties.
Canada: Customers choosing Express Shipping may need to pay approximately $35 CAD in import duties.
European Union (EU): All packages sent to EU countries may be subject to customs duties charged by local authorities.
Australia: Orders valued at less than $1,000 AUD typically do not incur customs duties, although this is subject to variation based on local customs processes.
Expedited Shipping (Air Freight)
Estimated transit time is 9–18 business days after dispatch for all supported destinations. Air freight is optional and incurs an additional charge based on the order value used at checkout. The same USD rate schedule applies to all supported destinations.
| Order value (USD) | Air freight charge (USD) |
|---|---|
| $0.00–$200.00 | $100.00 USD |
| $200.01–$400.00 | $200.00 USD |
| $400.01–$600.00 | $300.00 USD |
| $600.01–$800.00 | $400.00 USD |
| $800.01–$1000.00 | $500.00 USD |
| $1000.01–$1200.00 | $600.00 USD |
| $1200.01–$1400.00 | $700.00 USD |
| $1400.01–$1600.00 | $800.00 USD |
| $1600.01–$1800.00 | $900.00 USD |
| $1800.01–$2000.00 | $1000.00 USD |
For order values over $2,000 USD, please contact us for an air freight quote before ordering. Free sea freight remains available. Air freight is not automatically offered at checkout above this amount.
Transit times exclude processing and production. Expedited shipping charges do not include customs duties or import taxes.
Do I need to pay duties and taxes?
All prices shown on our website are tax-exclusive, which means you may be required to pay duties and taxes upon receipt of your order.
Import taxes, duties and related customs fees may be charged once your order reaches its final destination, which is determined by your local customs office.
Payment of these fees and taxes is your responsibility and we are not responsible for these fees and taxes. We are not responsible for delays caused by your country's customs authorities. For more details on fees, please contact your local customs office.
*Due to the current U.S. tariff policies, we will be charging shipping fees for products exported to the United States. The exact shipping cost can be viewed at checkout.
Standard shipping does not require you to pay customs duties, our partnered carriers will be responsible for these fees.
This service is limited to select: Standard shipping channels
Special note: If you are in the UK, Belgium, Poland, Spain, Germany, Luxembourg, Austria, Sweden, Hungary, please use standard shipping, otherwise customs may impose expensive import duties.
Cancel order,
If you regret your purchase and want to cancel your order, please make a request within 48 hours. If it exceeds 48 hours, we may not be able to cancel your order. If you do not receive an email/notification of shipment, please contact us as we do not guarantee that we will be able to cancel your order.
The address is incorrect.
Please ensure the shipping address is correct when placing your order. We are not responsible for any lost or misdelivered items and related costs caused by you providing an incorrect address.
Change of address.
1. Address Change Guarantee Window
You are guaranteed to change your shipping address if the request is made within 3 calendar days of placing your order.
Within 3 Days: Changes are usually successful and are free of charge.
After 3 Days: Address changes are only an attempt, as the order may already be with the carrier. Success is not guaranteed. If a critical change is needed, please contact axnine32@gmail.com immediately.
2. Fees and Liability for Post-Shipment Changes
Once the package has been picked up by the carrier (in transit), address changes are complex and often incur significant rerouting fees.
Customer Liability: The buyer is fully responsible for all carrier-mandated rerouting, interception, or address correction fees.
Fee Collection: AXNINE will invoice the customer for the full cost of the change. The fee must be paid before the carrier will execute the reroute or complete final delivery.
Failed Delivery: If the customer refuses to pay the fees, the package will be returned to AXNINE. In this case, the original shipping costs and the carrier's return fees will be deducted from the customer's final refund.
To avoid fees and delays, please carefully review your shipping address before completing your purchase.
How do I track my order?
You can check your parcel track through this website: www.17track.net
You can also contact us via email or contact us page and we will reply via email with the detailed tracking of your parcel.
Changes in estimated delivery date.
We or our delivery partners will notify you of reasonable changes to the estimated delivery date if events beyond our or our partner carrier's control delay or prevent delivery at the original estimated date and/or time. Products will be delivered when we ship them to the address you provide to us. If we are unable to deliver your product within 90 days, we will:
- let you know,
- Cancel your order; and
- Give you a refund.
Packages are refused, lost, stolen and misdirected.
Without a signature requirement, our shipping partners will determine at their discretion whether an area is safe for package delivery.
If there is a signature request, they will try to get a signature from someone at or near that address. If they are unable to obtain a signature, they can leave a follow-up message with further instructions. Check your package tracking information for details of your most recent delivery attempt.
If your package is returned to the country of origin due to loss, theft, misdelivery, etc., we will provide re-shipment service. Reshipment is a paid service and you will be charged shipping charges based on the package size and weight of your order.
If the package/item is damaged or lost during shipping, we will send you a new order for free.
If a package is marked "Delivered" but cannot be found, the package may be nearby or may still be on the delivery truck and not lost. Packages may arrive the next day. If you still can't find your package, please contact us and we will assist you in locating it.
In order to be considered for an exchange or refund, you must request tracking to confirm the package is lost, and all tracking must be completed within 7 days of delivery. Because outside of this window, we are unable to file a damage claim with the carrier to recover the cost of a lost or stolen item.
Shipping failed.
Once the package arrives locally, the local shipping partner will deliver it once for free, but if the package cannot be delivered (such as being unable to obtain a receipt, wrong address, etc.), the shipping partner will stop delivery and park the package at a local facility for 2-5 days before shipping the package Return it to us. When this happens, the courier will charge us again for the cost of returning the package. We are not responsible for any costs associated with items being returned or not received.
If this occurs we will contact you again to arrange delivery. If you would like to resend your package, we will email an invoice describing the return and reshipping fees charged to the sender by the shipping partner. Alternatively, if you no longer require the package, we will refund you minus a 30% restocking fee to cover any lost shipping and packaging costs.
We must hear from you within 30 days of the item being returned to us in order to reship or receive a refund.
Are there express delivery options?
Yes. Expedited Shipping (Air Freight) takes 9–18 business days after dispatch and uses the order-value rate schedule above. For orders over $2,000 USD, please contact us for a quote.
Average processing time?
Estimated processing time: 1-3 days.
Special items that require customization may require an additional 3-4 business days.
Local import duties and taxes may apply based on individual product, material or price threshold requirements. These vary by country. We cannot predict or charge fees in advance and we will not be responsible if required by the country where the order is being received.
We do not ship to PO Box/APO/FPO addresses. Due to the nature of our business, items may arrive in multiple packages.
Some products are made to order, please see individual product pages for production/shipping lead times for made-to-order products.
Supported countries/regions for shipping
We currently deliver to the following countries:
Canada, United States, Mexico, Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Ireland , Italy, Lithuania, Luxembourg, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Middle East, the United Kingdom and all Asian countries (including Taiwan and Hong Kong)
We currently do not ship to the following countries:
We do not ship to the following African countries:
Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Democratic Republic of Congo, Republic of Congo, Djibouti, Egypt, Equatorial Guinea, Eritrea, Sri Lanka Valba and Jan Mayen, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Republic of Halma, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Rwanda, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, Sudan, Tanzania, Togo, Tunisia, Uganda, Zambia, Zimbabwe,
We do not ship to the following South American countries:
Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela,
Contact
Tel: +1 (503) 664-6114
Mail: axnine32@gmail.com.