Everything you
need to know.

AXNINE HOME LLC is the seller responsible for orders on axnine.net. Payment options and the final amount are shown at checkout. Review our shipping and returns policies before ordering, and contact us if you need help.

Product-specific safety information is shown on each product page. As with any electrical product, improper installation can create a hazard, so we recommend a licensed electrician for every hardwired fixture.

Every product includes a 2-year limited warranty covering defects in materials and workmanship. Damage caused by improper installation, misuse, accidents, harsh weather, normal wear, third-party bulbs, or installation labor is not covered.

Email us immediately with your order number and clear photos. We will review the issue and arrange the appropriate replacement part as quickly as possible.

Our fixtures are generally designed for standard residential systems from 110V to 220V. Check the specifications on the product page and consult an electrician before ordering if your system is non-standard.

The applicable location rating is listed on the product page. Match that rating to the intended room or outdoor setting before purchase, and ask us if you need confirmation.

Email axnine32@gmail.com, message us on WhatsApp at +1 (503) 664-6114, or use our contact form.

Bulb bases and maximum wattage vary by fixture. Each product page lists the required base, such as E26, E12, or G9, plus any integrated LED information.

Bulbs are included only when the product description says so. Otherwise, you can choose the bulb type and color temperature that best suits your room.

Yes. Our finishes are selected and inspected for everyday durability. Natural materials and hand-finished surfaces may show subtle variations that make each piece unique.

Dust with a soft, dry cloth. For stubborn marks, use a slightly damp cloth. Avoid harsh chemicals, abrasive cleaners, and soaking electrical components.

Industrial design emphasizes raw materials, exposed mechanisms, and a utilitarian feel. Farmhouse style is warmer and more rustic, often using weathered finishes and natural materials.

Screen settings and room lighting can affect how a finish appears. We aim for accurate imagery, but slight variation is normal, especially with glass, stone, wood, and hand-finished metal.

Review the dimensions on the product page, then measure the room and nearby furniture. If you are unsure, send us your room measurements and photos for practical sizing guidance.

Many fixtures are dimmer-compatible when used with compatible dimmable bulbs or drivers. Check the product specifications or contact us before ordering.

We accept the major credit cards and other secure payment options displayed at checkout. Available methods can vary by country or region.

Yes. The site uses SSL encryption, and payment details are processed through trusted payment providers rather than stored directly by AXNINE LIGHT.

Contact us as soon as possible after ordering. The current cancellation terms are in our refund policy.

AXNINE HOME LLC covers applicable sales taxes, import taxes, and customs duties for all orders. The checkout total is the amount you pay. Contact us if a carrier requests an unexpected charge.

Enter the code in the discount field during checkout. If valid for the products in your cart, the total will update automatically.

Check the card number, expiration date, billing address, and security code. If everything is correct, contact your bank or card issuer to authorize the transaction.

We can review larger residential, hospitality, and design projects individually. Email us with the products, quantities, and project details for a tailored proposal.

You will receive an order confirmation email. If it does not arrive within a few hours, check your spam folder and contact us with the email address used at checkout.

Standard Shipping (Sea Freight) takes an estimated 25–35 calendar days after dispatch. Expedited Shipping (Air Freight) takes an estimated 7–14 business days after dispatch. Product preparation and custom lead times may apply before transit begins.

Standard sea freight is free to destinations supported at checkout. Optional express air shipping rates are shown before payment.

Once the shipment is booked, we will email your tracking number. You can also use Track Your Order or contact us for help.

Yes. Delivery availability and timing vary by destination, but AXNINE HOME LLC covers applicable taxes and import duties for all orders to destinations supported at checkout.

Check with household members, neighbors, and the local carrier first. If it still cannot be located, contact us promptly so we can review the tracking and help open a carrier claim.

Photograph the outer packaging, shipping label, damage, and complete product, then email us immediately. Keep all packaging while we review the claim and arrange the appropriate solution.

Contact us as soon as possible. We will review whether an address change is possible before dispatch. Changes after carrier collection cannot be guaranteed, and any rerouting charge will be explained before it is applied.

Carrier selection depends on destination and parcel size. We may use postal services, EMS, UPS, FedEx, DHL, or another suitable logistics partner.

Eligible products can be returned within 60 days of delivery, including orders delivered to the European Union and United Kingdom. Items must be unused, uninstalled, complete, and in original packaging. Contact us first for a Return Authorization code and the correct return address.

The customer covers return shipping for preference-based returns. AXNINE LIGHT covers the appropriate remedy when an item arrived defective, damaged in transit, or incorrect, subject to claim review.

Refund timing depends on return inspection and your payment provider. See our refund policy for the current processing timeline.

We can review an exchange request within 60 days of delivery if the original item is eligible. Contact us first to confirm availability, the return route, and any price difference. You may also return an eligible item for a refund and place a new order.

Email us immediately with your order number and clear photos of the item and label. We will review the issue and arrange the correct resolution.

Many pieces can be reviewed for custom dimensions, drop length, finish, glass color, or configuration. Contact us before ordering so we can confirm feasibility, timing, and price.

Email axnine32@gmail.com with the product link, dimensions, finish, quantity, delivery country, and any reference images. We will reply with the available options.

Custom lead times vary by design and production requirements. We will provide an estimate with the quote before you approve the order.

Yes. A licensed electrician is strongly recommended for every hardwired fixture to keep the installation safe, secure, and code-compliant.

Standard hardware is included when specified on the product page. Your installer may need different anchors or specialty fasteners based on the ceiling or wall construction.

Inspect the package on arrival and contact us within 48 hours with your order number, photos, and a description of the missing component.

Many chain-hung or swivel-canopy fixtures can work on sloped ceilings. Send us the product link and ceiling angle so we can confirm before you order.

Many pendants and chandeliers include an adjustable cord, rod, or chain. Check the included length on the product page or ask about a custom drop.

Ask your electrician to verify the wiring, breaker, driver, and bulb compatibility. If the issue remains, contact us with photos or video and the electrician's findings so we can troubleshoot.