Returns & Refunds

Last updated: September 24, 2026. This policy applies to orders placed on axnine.net with AXNINE HOME LLC.

1. 60-day return window

You may request a return or exchange within 60 days after delivery. For a voluntary return, the fixture must be unused and uninstalled, with its original packaging, labels, hardware, accessories, and proof of purchase. Please contact us before sending anything back so we can give you the correct return instructions.

Made-to-specification or personalized products are not eligible for a change-of-mind return where the law permits this exception. This does not affect your rights if an item is defective, damaged, or different from what you ordered.

2. Damaged, defective, or incorrect items

Email axnine32@gmail.com as soon as possible with your order number and clear photos of the item, packaging, and shipping label. We will review the problem and arrange an appropriate repair, replacement, or refund. AXNINE HOME LLC covers reasonable return shipping for a verified defect, transit damage, or wrong item. Any original standard delivery charge will also be refunded when required by applicable law or when we approve a full refund for our error.

3. Change-of-mind returns and shipping costs

If you change your mind, choose the wrong size or quantity, or decide the item does not suit your room, you may use the 60-day return window if the item meets the conditions above. You pay the direct cost of return shipping. International returns of large lighting fixtures can be expensive; ask us for the assigned return destination and an estimated cost before sending the item. Optional expedited delivery charges are not refunded unless the law requires otherwise. We do not charge a restocking fee for an approved, eligible return.

4. How to request a return

1. Email axnine32@gmail.com within 60 days of delivery with your order number and the item you wish to return. For a damaged, defective, or incorrect item, include photos.
2. We will confirm eligibility and send a Return Authorization (RA) number and the correct return address. Our registered office in Wyoming is not a return warehouse. The assigned warehouse may be in Asia.
3. Pack the complete item securely in its original packaging, use a tracked service, and email us the return tracking number. Follow the approved destination to avoid delays.
4. After receipt, we inspect the item and email you the outcome.

Contacting us first helps ensure that your parcel reaches the correct warehouse. A missing RA number does not remove any consumer right that applicable law gives you.

5. Exchanges

We can review an exchange request within the same 60-day window if the original item meets the return conditions. We will confirm availability, any price difference, shipping costs, and the return route before you send it. You may instead request a refund and place a separate order.

6. Order cancellations and refused deliveries

If you need to cancel, contact us promptly. We will confirm whether production or dispatch has begun and what options remain. Once a tracking number is active and the shipment has left the facility, it normally cannot be intercepted. Please accept delivery and use the return process if the item is eligible. Do not refuse a shipment without contacting us first; refusal can create extra return transport costs. We will explain any actual carrier charges before deducting them, where permitted by law. We do not impose an automatic percentage-based refusal or restocking fee.

7. Refund timing and method

We refund to the original payment method. For approved returns outside any shorter mandatory legal deadline, we issue the refund within 7–14 business days after receiving and inspecting the return. Your bank or card issuer may take additional time to post the credit. If you have not received it after the expected period, contact us and we will check the transaction.

EU and UK customers: Where a statutory cooling-off right applies, you may notify us within 14 days after delivery without giving a reason. We will make any refund required by law within 14 calendar days of your notice; where goods must be returned, we may wait until we receive them or evidence that you sent them back, as permitted by law. The 60-day voluntary return period is additional to any mandatory local rights.

8. Contact and merchant

Seller: AXNINE HOME LLC
Email: axnine32@gmail.com
Phone: +1 (503) 664-6114
Registered address: 30 N Gould St Ste R, Sheridan, WY 82801, United States (not a return address).

Nothing in this policy limits consumer rights that cannot be excluded under the law that applies to your purchase.