Shipping & Delivery

Last updated: September 25, 2026. AXNINE HOME LLC is the seller responsible for orders placed on axnine.net. We deliver to destinations available at checkout.

Shipping options and transit times

Method	Cost	Estimated time after dispatch
Standard Sea Freight	Free for supported destinations	25–35 calendar days
Express Air	Based on order amount; see rates below	7–14 business days

Express Air shipping rates

Express Air shipping is charged according to the order amount in USD for destinations where this option is available. The shipping charge is shown at checkout before payment.

Order amount (USD)	Express Air shipping (USD)
$0.00–$200.00	$100.00
$200.01–$400.00	$200.00
$400.01–$600.00	$300.00
$600.01–$800.00	$400.00
$800.01–$1,000.00	$500.00
$1,000.01–$1,200.00	$600.00
$1,200.01–$1,400.00	$700.00
$1,400.01–$1,600.00	$800.00
$1,600.01–$1,800.00	$900.00
$1,800.01–$2,000.00	$1,000.00

For orders over $2,000.00 USD, please contact us for an Express Air quote before ordering. Free Standard Sea Freight remains available for supported destinations.

These are delivery estimates after dispatch. Order preparation and any made-to-order production time are additional. Calendar days include weekends; business days exclude weekends and public holidays. Customs checks, weather, and local delivery conditions can affect arrival dates. We will email a shipping confirmation and tracking details when the shipment is booked.

Taxes and import duties

AXNINE HOME LLC covers applicable sales taxes, import taxes, and customs duties for all orders. The total shown at checkout is the amount you pay for your order and selected shipping method. You should not need to pay a separate customs or import bill at delivery. If a carrier asks you for one, contact axnine32@gmail.com before paying so we can investigate and arrange payment or reimbursement as appropriate.

Tracking and delivery

Use the tracking link in your shipping email or visit our Track Order page. Ocean shipments may show fewer scans during the sea journey; if the estimated delivery period has passed, email us with your order number and we will check the shipment. Carrier choice depends on parcel size, route, and destination. Some orders arrive in more than one package.

Please provide a complete physical delivery address and check it before ordering. Contact us promptly if you need a change; rerouting after dispatch may not be possible. For oversized fixtures, a freight carrier may arrange a delivery appointment.

Damage, loss, or a delivery problem

If the parcel arrives damaged or an item is missing or incorrect, keep the packaging, photograph the item and shipping label, and email us as soon as possible. We will review the issue and arrange an appropriate replacement, repair, or refund. If tracking shows delivery but you cannot find the parcel, check with the carrier and people at the address, then contact us so we can investigate.

Cancellations and returns

Contact us promptly if you need to cancel before dispatch. Once tracking is active and the shipment has left the facility, it normally cannot be intercepted; after delivery, use our 60-day Returns & Refunds policy if eligible. We do not impose an automatic percentage-based refusal or restocking fee.

Contact

AXNINE HOME LLC
Email: axnine32@gmail.com
Phone: +1 (503) 664-6114
Registered address: 30 N Gould St Ste R, Sheridan, WY 82801, United States (not a return warehouse).